Frequently Asked Questions

General FAQs

General Frequently Asked Questions.



What is PERPETUAL ENROLLMENT?

 

  • Classes will begin upon registration. If wait listed, we will contact you with the next available spot.
  • Once you are enrolled in a class you remain in that day and time until you decide to take a break, move to another day/time, or your child gets promoted.
  • Classes will typically improve and advance together. Based on the recommendation of the teacher, we will notify you if your child needs to be moved.
  • Classes will meet once per week for 30 minutes year around. You may view our Holiday calendar here.
  • There is no end date to the schedule. Stop lessons simply by sending us an email with a 30 days advanced notice.
  • Tuition payments will be made by monthly automatic debits. Two payment options to choose from. Click here for more information.
  • There are no registration or membership fees. Yippee!!
  • Get Started.
 

What PAYMENT OPTIONS do you offer?

 

We offer two forms of automatic debit payment,  Visa or Master Card payments as well as automatic debit directly through your banking account (checking or savings). To update your billing information, simply login to your account and choose the "My Account" tab.

  • Your tuition payment will be debited each month.
  • Group lessons are $72 a month to come once a week.
  • Semi-privates are $104 a month to come once a week.
  • We have no registration or membership fee.
  • We offer a $10 multiple class and/or multiple child discount and U.S. military vet discount.
  • We ask for a 30-day notice to end your class. Please send an email to the office.
  • Classes are prorated at a per lesson rate if you start or end in the middle of a month.
  • The number of classes will vary between three to five classes per month. As a year-round swim school, we average out the monthly cost for the year so that each payment is the same, opposed to a variable payment changing with the number of classes each month. (Holiday closures have already been accounted for in the payments, no need for make ups.)

 

 

What CLASS LEVEL should I choose?

We want to make sure your child is placed in just the right class. Our classes are organized by age and ability.  Simply follow the step by step questions and click on the Level to view the schedule.

 

Step 1: What age is the student?

  • under 3 yrs = Little Fins
  • 3 yrs - kindergarten = Fins
  • 1st grade and up = Flippers

Step 2: Can they fully submerge consistently 5-7 seconds without hesitation and glide in a horizontal position?

Step 3: Can they rocket face down with basic flutter kick, roll over to back maintaining horizontal balance length of pool?

Step 4: Can they swim freestyle, backstroke, whip kick, dolphin kick, multiple laps?

Totally confused, send us an email or call 203-272-7946.

 

Why should I choose Noah's Ark Swim School?

 

At Noah's Ark Swim School, we are dedicated to making sure that results come from positive experiences in the water.  The simple fact is anyone can swim, but because our bodies are so accustomed to gravity, the aquatic environment creates fear. This fear is then perpetuated when our instinctual responses formed in a gravity based environment completely fail us in the water. Our goal is to melt away those fears by retraining the body to work with the new environment instead of work against it.

Ask to schedule a time to visit one of our classes, and see for yourself.  We're confident you and your child will like what you see!

 

How should I prepare my BABY for SWIM LESSONS?

 

Here is a link to a great article on preparing your baby for swim lessons. Kathy is a friend of ours from the United States Swim School Association. So we figured instead of trying to put it in our words you can see what other great teachers have to say.

 

How does your REFERRAL PROGRAM work?

 

Simply ask the new family to put your name on their registration form.  After they have been enrolled for one month your account will receive a referral credit.  Click here for referral program page.

 

FAQs from U.S. Swim School Assoc.

 

Link to FAQs from the U.S. Swim School Association.

 

How long will it take to teach my child how to swim?


How long do most people keep their children in swimming lessons?


Why Choose a USSSA Member School?


What age should I start my child in swimming lessons?


Should my child wear floaties/water wings?


What are the advantages of formal swim lessons?


 

What if I need to STOP LESSONS?

 

If you need to stop lessons for any reason:  (Even if you decided the family dog is going to teach your kids the doggy paddle!)

  • Please notify us by EMAIL 30 days prior to your desired stop date.
  • Your last payment will be adjusted to your number of enrolled classes at a per lesson rate.

 

How do I schedule a MAKE-UP?

 

It is very important to attend your regular scheduled class which is the best possible learning environment for your child.  We understand life happens and you may not be able to make your scheduled class.

  • You have three options to choose from below.
  • Absences do not expire (WOW!) and you may schedule a make up anytime during your enrollment subject to availability.
  • Please use email or your account for all make up registration.
  • Make up options are subject to availability and are not guaranteed.
  • Absences can not be credited towards future tuition.
  • Make up classes can not be rescheduled. No make ups for missing a make up.
  • Student must be currently enrolled to schedule a make up.

Option 1. Open Classes in the Schedule

  1. Check our online schedule.  View the "Openings" column for availability.*
  2. Email us your requested class including the date and time.  We will check that class for any previously scheduled make ups and confirm the availability.
  3. YOU MUST CHECK AVAILABILITY of your requested class again online before coming to class to make sure the class has not been filled with an online registration.*

*NOTE: The online schedule is real time.  Registered students have priority over make up lessons.  If the class you requested has become full just email us with another class request. Our classes have a 4:1 ratio (5:1 for Flippers III - V) and we will not compromise this ratio.

 

Option 2. Events Calendar Classes

  • Openings become available when we receive advanced notice of an absence.
  • Please be sure you are registering for the proper level make up class.
  • You may view the Events Calendar on our website or login to your account and choose the "Event Registration" tab.

 

Option 3. Events Calendar Open Swim

  • Open Swim at the HERITAGE POOL gives students the opportunity to play and practice their aquatic skills if they have missed their scheduled class.
  • One additional sibling/friend may participate with the student make up.
  • A parent must be present in or at the pool with them at all times. There will be no teacher or lifeguard at the pool.
  • Available the first and third Friday each month between 4pm - 6pm.
  • You may view the Events Calendar form our website or login to your account and choose the "Event Registration" tab.

 

Please note all make up options are subject to availability and are not guaranteed. Absences can not be credited towards future tuition. If a make up class is missed it cannot be rescheduled.

 

What happens durring a SNOW or THUNDER STORM?

 

Cancellation Policy

  • Snow storm cancellations will be posted on our website home page under Announcements and we will send emails.
  • We do not follow any one school districts school closings.
  • Thunderstorms are unpredictable. At the time of thunder the pool will be closed until the storm has passed.
  • If for any reason the Swim School cancels class, the monthly debit payment will be prorated for the following month.
 

What HOLIDAYS is the POOL CLOSED?

 

Pool Closings


No lessons on the following dates:

2016

  • Sept. 5  Labor Day
  • Nov. 23 - 26  Thanksgiving
  • Dec. 21 - Dec. 31  Christmas

2017

  • Feb. 20 & 21  Presidents' Day
  • April 10 - 15  Good Friday/Easter
  • May 27 - 29  Memorial Day
  • June 19 - 24  Closed
  • July 4  Independence Day
  • Aug. 28 - Sep. 2  Closed
  • Sept. 4 -  Labor Day
*Holiday closures have already been accounted for in the payments, no need for make ups.
*Up coming dates are also posted on our Home page under Announcements.
 

Registration FAQs

Frequently Asked Questions about Registration



What is PERPETUAL ENROLLMENT?

 

  • Classes will begin upon registration. If wait listed, we will contact you with the next available spot.
  • Once you are enrolled in a class you remain in that day and time until you decide to take a break, move to another day/time, or your child gets promoted.
  • Classes will typically improve and advance together. Based on the recommendation of the teacher, we will notify you if your child needs to be moved.
  • Classes will meet once per week for 30 minutes year around. You may view our Holiday calendar here.
  • There is no end date to the schedule. Stop lessons simply by sending us an email with a 30 days advanced notice.
  • Tuition payments will be made by monthly automatic debits. Two payment options to choose from. Click here for more information.
  • There are no registration or membership fees. Yippee!!
 

How do I know WHAT LEVEL my child is?

We want to make sure your child is placed in just the right class. Our classes are organized by age and ability.  Simply follow the step by step questions and click on the Level to view the schedule.

 

Step 1: What age is the student?

  • under 3 yrs = Little Fins
  • 3 yrs - kindergarten = Fins
  • 1st grade and up = Flippers

Step 2: Can they fully submerge consistently 5-7 seconds without hesitation and glide in a horizontal position?

Step 3: Can they rocket face down with basic flutter kick, roll over to back maintaining horizontal balance length of pool?

Step 4: Can they swim freestyle, backstroke, whip kick, dolphin kick, multiple laps?

Totally confused, send us an email or call 203-272-7946.

 

FAQs from U.S. Swim School Assoc.

 

Link to FAQs from the U.S. Swim School Association.

 

How long will it take to teach my child how to swim?


How long do most people keep their children in swimming lessons?


Why Choose a USSSA Member School?


What age should I start my child in swimming lessons?


Should my child wear floaties/water wings?


What are the advantages of formal swim lessons?


 

Do I need to CHANGE CLASSES when my child improves?

 

Classes tend to progress together therefore, you shouldn’t have to change your class. If a student needs to slow things down or speed things up we will contact you. Unless the office informs you otherwise, they will remain at the same day/time. All class changes/transfers will be handled by the office. If you ever have any questions about your child's level or their progress please contact the office.

 

How do I schedule a MAKE-UP?

 

It is very important to attend your regular scheduled class which is the best possible learning environment for your child.  We understand life happens and you may not be able to make your scheduled class.

  • You have three options to choose from below.
  • Absences do not expire (WOW!) and you may schedule a make up anytime during your enrollment based on availability.
  • Please use email or your account for all make up registration.
  • Make up options are subject to availability and are not guaranteed.
  • Absences can not be credited towards future tuition.
  • Make up classes can not be rescheduled. No make ups for missing a make up.
  • Student must be currently enrolled to schedule a make up.

Option 1. Open Classes in the Schedule

  1. Check our online schedule.  View the "Openings" column for availability.*
  2. Email us your requested class including the date and time.  We will check that class for any previously scheduled make ups and confirm the availability.
  3. YOU MUST CHECK AVAILABILITY of your requested class again online before coming to class to make sure the class has not been filled with an online registration.*

*NOTE: The online schedule is real time.  Registered students have priority over make up lessons.  If the class you requested has become full just email us with another class request. Our classes have a 4:1 ratio (5:1 for Flippers III - V) and we will not compromise this ratio.

 

Option 2. Events Calendar Classes

  • Openings become available when we receive advanced notice of an absence.
  • Please be sure you are registering for the proper level make up class.
  • You may view the Events Calendar on our website or login to your account and choose the "Event Registration" tab.

 

Option 3. Events Calendar Open Swim

  • Open Swim at the HERITAGE POOL gives students the opportunity to play and practice their aquatic skills if they have missed their scheduled class.
  • One additional sibling/friend may participate with the student make up.
  • A parent must be present in or at the pool with them at all times. There will be no teacher or lifeguard at the pool.
  • Available the first and third Friday each month between 4pm - 6pm.
  • You may view the Events Calendar form our website or login to your account and choose the "Event Registration" tab.

 

Please note all make up options are subject to availability and are not guaranteed. Absences can not be credited towards future tuition. If a make up class is missed it cannot be rescheduled.

 

What PAYMENT OPTIONS do you offer?

 

We offer two forms of automatic debit payment,  Visa or Master Card payments as well as automatic debit directly through your banking account (checking or savings). To update your billing information, simply login to your account and choose the "My Account" tab.

  • Your tuition payment will be debited each month.
  • Group lessons are $72 a month to come once a week.
  • Semi-privates are $104 a month to come once a week.
  • We have no registration or membership fee.
  • We offer a $10 multiple class and/or multiple child discount and U.S. military vet discount.
  • We ask for a 30-day notice to end your class. Please send an email to the office.
  • Classes are prorated at a per lesson rate if you start or end in the middle of a month.
  • The number of classes will vary between three to five classes per month. As a year-round swim school, we average out the monthly cost for the year so that each payment is the same, opposed to a variable payment changing with the number of classes each month. (Holiday closures have already been accounted for in the payments, no need for make ups.)
 

When is my FIRST CLASS?

 

Once you have registered and enrolled into an available class, your first class will begin immediately. If you would like to begin on a later date, simply wait until that date and register when you are ready and the class is available.

Please visit the Locations tab for important information on facility and pool procedures.

 

Why should I choose Noah's Ark Swim School?

 

At Noah's Ark Swim School, we are dedicated to making sure that results come from positive experiences in the water.  The simple fact is anyone can swim, but because our bodies are so accustomed to gravity, the aquatic environment creates fear. This fear is then perpetuated when our instinctual responses formed in a gravity based environment completely fail us in the water. Our goal is to melt away those fears by retraining the body to work with the new environment instead of work against it.

Ask to schedule a time to visit one of our classes, and see for yourself.  We're confident you and your child will like what you see!

 

How long is a class?

 

Classes are 30 minutes long and meet once per week on the same day and time.  If you would like to come in more often, simply enroll for an additional class from your account and you will receive a multi-class discount on the second class.  It is important to arrive early and be prepared for the start of your class to make sure they get the most from their time spent with the instructor.

 

 
 
Lauren D. Southbury, CT
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